Keenon Launches Collaborative Humanoid Robot Operations at Shangri-La Traders Hotel in Shanghai
Humanoid robots in hospitality are moving from novelty pilots to real operational roles. The latest milestone comes from Keenon Robotics, which has deployed its XMAN-R1 humanoid service robot at the newly opened Shangri-La Traders Hotel, Shanghai Hongqiao Airport. The hotel now operates a fully integrated “general-purpose + special-purpose” robot model—the first of its kind in live, day-to-day hotel service.
Keenon deploys its XMAN-R1 humanoid robot at Shangri-La Traders Hotel, Shanghai Hongqiao Airport, advancing a global benchmark for collaborative humanoid and special-purpose hotel robotics operations.
The XMAN-R1 serves as a welcoming, guest-facing greeter, using natural language interaction and expressive motion to guide arrivals, answer common questions, and present welcome gifts. Meanwhile, Keenon’s special-purpose service robots handle defined operational tasks:
W3: in-room delivery
S100: luggage transport
C40: automated cleaning
T10 / T3: restaurant food service
Together, they form a coordinated robotic workforce that supports front-of-house, housekeeping, restaurant, and logistical operations.
At the core of XMAN-R1 is KOM 2.0, Keenon’s Vision-Language-Action (VLA) general intelligence model, paired with KEENON ProS, a domain-specific training layer that equips the robot with hotel-ready professional behaviors. Keenon’s “Robot Role-Orientation” framework breaks service workflows into standardized roles, allowing robots to be assigned, trained, and deployed like staff positions.
With 100,000+ robot deployments across 60+ countries, Keenon is driving a hybrid model where humanoid robots handle guest interaction while task-specific robots maximize efficiency in back-of-house workflows. The Shangri-La rollout signals that humanoid robots are no longer experimental—they are becoming integrated tools for service quality, labor optimization, and operational resilience.
As labor shortages and guest expectations continue to evolve, hotels adopting coordinated robot teams may gain advantages in consistency, scalability, and differentiated guest experience. The Shangri-La Traders Hotel deployment now serves as an early reference model for hospitality’s intelligent upgrade.
